Frequently Asked Questions
Everything you need to know about our gemstones, lapidary equipment, and ordering process.
Are your gemstones ethically sourced?
Yes, at SUVA Lapidary Supply, we prioritize ethical sourcing by working directly with reputable mines and artisanal cutters who adhere to fair labor practices and environmental standards.
How do you ensure the quality and authenticity of your stones?
Every gemstone undergoes a rigorous inspection by our certified gemologists. We provide detailed specifications for each piece, and high-value stones include independent laboratory certification.
What is your return policy for loose stones and equipment?
We offer a 14-day inspection period. If you are not satisfied with your purchase, you may return items in their original, unaltered condition for a full refund, excluding shipping costs.
Do you offer international shipping?
We ship worldwide using fully insured carriers like FedEx and DHL to ensure your precious cargo arrives safely. Shipping rates and delivery times vary by destination.
Can I request custom stone cutting or polishing services?
Absolutely. We offer bespoke lapidary services for clients looking for specific dimensions or custom facets. Please contact our workshop team for a consultation and quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value transactions.